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Technical Support Representative (Budapest)

We are looking for our newest Technical Support representative who will work remotely or from the Budapest office and cover L1 support activities. We are looking for someone who will create an amazing experience for our customers as they raise questions about GCP.

Are you passionate about cloud technology and love to help customers with their issues? If yes, then keep reading.

This role will suit you if you

  • have prior experience supporting cloud-based systems/services.
  • are able to work flexible hours, covering nights and weekends.
  • can understand well-documented systems and answer questions about them.
  • want to work with A+ colleagues and very experienced cloud developers.
  • want to participate in spreading the cloud culture internationally.
You will be responsible for

  • supporting Aliz’s customers worldwide.
  • acting as first-line support, answering customers’ questions based on documentation/knowledge base or escalating tickets to L2+.
  • working with internal engineering/Google support if escalations occur.
  • expanding our knowledge base with recurring issues.
You will need

  • a customer-first focus. 
  • strong written English knowledge.
  • an understanding of technical questions and the ability to answer them.
  • the ability to work through massive amounts of technical documentation and find the relevant information in them.
  • structured thinking with the aptitude to expand your knowledge and that of your colleagues.
It would be nice if you also had

  • experience in the cloud environment.
  • experience with any of the major cloud providers (Amazon AWS, Microsoft Azure, GCP).
In return, we offer you

  • the opportunity to work on innovative projects with cutting-edge technology.
  • company-level knowledge management that will provide you with learning opportunities and projects where learning is part of your job.
  • highly skilled mentors to guide your professional development.
  • flexible working hours.
  • a competitive salary.
  • a collaborative team environment.
  • a pleasant working atmosphere.

Ready to apply?


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